Who Is David Rounds, And Why Do Southern Nevada Businesses Consider Him Their Trusted IT Partner?

We Have A Team Of Over 10 Certified Experts On Staff. Unlike other IT firms, which have one or two guys trying to juggle multiple projects and wear various hats, we have a team of engineers on staff with diverse, specialized areas of expertise who work together to deliver the most effective and correct solutions to you. As a client, you are assigned to one of these teams. That means you’ll always be able to get someone on the phone who knows YOU and understands YOUR environment and YOUR systems to provide helpful answers and quick resolutions of problems instead of having to talk to a complete stranger, hundreds of miles, away who knows nothing of you or your systems and wastes your time asking a lot of really dumb and annoying questions to try and “help” you.

We Use Our Vendor Relationships To YOUR Advantage. Having an advanced level of partnership with key vendors (Microsoft, VMware, HP, Fortinet, and Net App) allows us access to special pre-and post-project assistance support levels that most “partners” do not have. We are able to provide the right solutions, priced right, and validated by the vendor, so if any issues come up, we can get them resolved quickly and effectively.

We Support Both On-Premise And Cloud Solutions. Some IT firms won’t offer or recommend cheaper cloud solutions because THEY make less money. Our philosophy is – and always has been – to offer what’s BEST for the customer, not us. That’s how we keep so many customers long-term. We’ll base our recommendations on what YOU want and what YOU feel most comfortable with. Our job is to lay out your options, educate you on the pros and cons of each, and guide you to the best, most cost-effective solution for you.

We’ll Use Our “Proven Process” For Everything We Do. First, we ASSESS the situation and business requirements. Then we ADVISE you about the risks, the costs, and the benefits. Only YOU know your business situation, and only YOU can make the right decision on what is the best-effective solution for you. Then we RESOLVE or Implement the solution. Finally, we continue to MANAGE the solution to ensure you have the ultimate customer experience and the most productivity with little to no downtime.

All Projects Are Completed As Agreed On And On Budget. When you hire us to complete a project for you, we won’t nickel-and-dime you with unforeseen or unexpected charges or delays. We guarantee to deliver precisely what we promised to deliver, on time and on budget, with little to no unplanned downtime. We can offer our agreements on a fixed-fee basis, so you know exactly what you’re going to pay, not a penny more.

We Have Flexible, Tailored-To-Your-Needs Support Options To Help You Better Manage Your Environment. We provide our customers with a variety of managed support options, ranging from back-end maintenance and monitoring for issues to user help-desk support with ticketing to strategy and budget and asset/license life-cycle management. We have successfully provided these services for over 20 years and can create a solution specifically for you and your team.